Digital Product & Refund Policy
Delivery, correction and refund terms for personalized AstraRead digital reports, including non-delivery and technical defects.
Before generation begins
Contact hello@astraread.com immediately from the order email if you notice incorrect details. A cancellation or correction may be possible only while the order has not entered generation.
After personalized fulfillment begins
Once personalized digital content has begun generating or has been delivered, a change-of-mind refund may not be available. Mandatory consumer rights applicable to the transaction are not excluded.
Non-delivery
Most reports arrive within 5–10 minutes after successful payment. If no report arrives, check spam, promotions and the spelling of the delivery email first. An automated delivery that needs recovery may take up to 8 hours. Support will then verify payment and fulfillment status and may re-send or regenerate the report where appropriate.
Technical defects
If the PDF cannot be opened, is incomplete, duplicated or clearly contains the wrong order data, contact support with the order identifier and a description. The first remedy is normally correction or replacement.
Duplicate charges
Report a suspected duplicate charge promptly. AstraRead will compare payment and order identifiers before issuing the appropriate correction or refund.
How to request support
Email hello@astraread.com from the order address with the product name, order or invoice identifier and a concise explanation. Never send a complete card number or security code.